Microsoft Teams Integrated Contact Center
Vendors have been taking different approaches resulting in a number of different intgration types. We can help you sift through the options and find the platform that best suits your business needs.
Unify your communication and collaboration infrastructure with a teams contact center
Being able to Engage and Interact with your customers through multiple (digital) channels and touchpoints is key. What do your customers use and in which parts of the (digital) world are you leads located. Your Contact Center Platform is the central piece that needs to bring this all together.
Integration types
Connections can be made through Federation, Direct Routing, or on an API level. You will need a solution that is future ready and fits your budget.
Omnichannel Integration
What do your channels and touchpoints look like? Do you engage 24/7 supported by Virtual Assistents? What about Email, Whatsapps and more?
CRM & Backoffice Integrations
Your Agents, Associates and Conversational Bots need access to the right data to have productive conversations with the customer. We can also build custom integrations and automated workflows.
Teams Channels & Tasks
Leverage the natural power of Teams to collaborate and communicate throughout the organization with a central view of the customer.
Self-Service & Workflow Design
New technologies allow for new and improved business processes — Digital Transformation is at the top of many agendas. We can help you think "out of the box" and increase productivity and customer experience.
Reporting & Insight
Knowing your business metrics is key to continuous improvement.