Customer Interaction & Engagement Solutions

Customers don't care what CRM you use, where your call center is based, or what internal technologies you rely on — they want to helped, heard and educated.

We have the expertise and know the technologies that will help you design, create and support engaging interaction processes.

Voice & Direct Routing for Teams

The journey to teams comes with many unknows and options. We can help you make the right decisions.

Contact Center for Microsoft Teams

Teams Contact Centers come with different levels of functionality, integration and pricing. We can help you find the solution that fits your needs.

Chat & Voice Bot Branding, Design and Implementation 

Improve Customer Experience through the use of Modern Bot Technology. Just don't settle for the dull bot — instead create an engaging experience that fits your brand.

API Development 

Connect your applications for improved productivity and insight.

Call Routing, Priority & SIP Solutions 

We have a dedicated team that specializes in turnkey telephony solutions for small & medium size  businessess. 

Microsoft Power Platform & Teams Solutions

Automate workflows and integrate external channels, such as Whatsapp or SMS into Teams.

Azure Communication Services

Add Customer Interaction to your sites, apps and systems. using. We help to build rich communication experiences with the same secure platform used by Microsoft Teams

What's Next?

The way customers interact with organizations and brands is changing at a rapid pace. We help you get ready for the future with Interaction, Engagement & Conversational Design Consultancy

WY-Engage has been a tremendous help in selecting and integrating the right communication and commerce platform. 

A pleasure to work with

FCA Capital

Contact Center for Microsoft Teams

Creating a unified communication environment throughout the entire organisations has many advantages. We are happy to explain the benefits and help you select the right vendor.

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Voice for Microsoft Teams

Integration telephony into Teams is a big step with many options. We give you the lay of the land and you make decisions that fit your organization.

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Custom SIP Integrations & Solutions

Come in many flavors. We serve them all and create a solution that fits your needs.

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Self-service for customer & employees that fits your brand

Empower customers and employees by providing sophisticated, AI-powered conversational bots that can resolve common issues and answer questions around the clock.

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Application Integration

We can create the connections, allowing a smooth workflow and data insight.

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Conversational Design

Craft your interactions like you do your visual designs.

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Integrate customer touchpoint into Teams

Your internal collaboration platform is Teams. We can help you connect it with the channels your customers are using.

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Azure Communication Services

We can help youl:everages the same network that powers Microsoft Teams. Create rich Customer Interaction Exoeriences by adding voice and video calling, chat, and SMS text message capabilities to mobile apps, desktop applications, and websites. 

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